Thank you for shopping at Star Glory. We want you to be fully satisfied with your purchase. If you need to return or exchange a product, please review the following return policy guidelines.
- Returns and Exchanges
1.1 Eligibility: To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase, such as an order number or receipt, is required for all returns and exchanges.
1.2 Timeframe: You have 7 days from the date of delivery to initiate a return or exchange. After this period, we may not be able to process your request.
1.3 Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards or e-gift cards.
- Downloadable software or digital content.
- Personalized or customized products.
- Products that are marked as final sale or clearance.
- Return Process
2.1 Return Authorization: Before returning a product, please contact our customer support team at [contact information] to obtain a return authorization. Unauthorized returns may not be accepted.
2.2 Packaging: Please ensure that the product is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.
2.3 Shipping Costs: Unless the return is due to an error on our part, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method for your return to ensure its safe arrival.
- Refunds and Store Credit
3.1 Refunds: If the return is approved, we will initiate a refund to your original payment method. Please allow [number of days] for the refund to be processed and reflected in your account. Refunds may exclude the original shipping charges unless the return is due to an error on our part.
3.2 Store Credit: Alternatively, you may choose to receive store credit for the returned item(s). Store credit will be issued in the form of a gift card or voucher and can be used towards future purchases on our website.
4.1 Product Exchange: If you wish to exchange a product for a different size, color, or style, please indicate your preference when contacting our customer support team. Exchanges are subject to product availability.
4.2 Exchange Processing: Once we receive the returned item and it is inspected, we will ship the exchanged product to you. Any price difference between the original and exchanged product may be applicable.
- Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.
- Contact Us
If you have any questions, concerns, or requests regarding our return policy or the return/exchange process, please contact our customer support team at Star Glory - 9084848555.